Your personal information matters and you deserve to know exactly what d9d9com does with it. This Privacy Policy explains in plain language how we collect data, why we collect it, who we may share it with, how long we keep it, and what rights you have as a d9d9com member in the Philippines.
These points summarise our core privacy commitments. The complete details are in the full policy below — please read everything before registering.
d9d9com gathers personal information only when it has a clear, lawful reason — such as account registration, identity verification, payment processing, or regulatory compliance. We do not collect data simply to have it on file.
d9d9com does not sell, rent, or trade your personal information to third parties for commercial marketing purposes. Any sharing with external parties is limited to what is strictly necessary for services you use or legal obligations we must fulfil.
Personal data at d9d9com is stored using reasonable technical and organisational security measures to protect against unauthorised access, disclosure, alteration, or loss. Payment details are handled through encrypted, PCI-compliant channels.
As a Philippine resident, you benefit from rights provided by the Data Privacy Act of 2012 (Republic Act No. 10173). d9d9com recognises and supports these rights, including your right to access, correct, and in some cases request deletion of your data.
d9d9com uses cookies and similar technologies to keep the platform functional and to understand how members interact with it. Essential cookies are required for the site to work. Non-essential cookies can be managed through your browser settings.
When we make significant changes to this Privacy Policy, d9d9com will notify you through the platform or at your registered contact address before those changes take effect. The latest version is always available on this page.
Filipino players expect platforms to handle personal information responsibly. At d9d9com, privacy is built into how we operate — not treated as an afterthought.
d9d9com is designed for Philippine players. That means we are mindful of local privacy regulations, cultural expectations around personal information, and the specific concerns that come with using digital payment platforms like GCash and Maya. Your data is treated with the same care you would expect from any trusted Philippine service provider.
Every deposit and withdrawal at d9d9com passes through secure, encrypted channels. d9d9com does not store complete card numbers on its own servers. Payment processors used by d9d9com operate to PCI-DSS standards. When you enter payment information on d9d9com, you can trust that it is handled seriously and kept separate from general account data wherever technically possible.
d9d9com members have the right to view, question, and request changes to the personal data we hold. You are never locked out of the process. Whether you want to update your contact details, ask what data we have on file, or request removal of data we are no longer required to keep, d9d9com provides a clear path to do that through our support team.
To exercise your data rights, email our support team at support@d9d9com.com from your registered email address.
This Privacy Policy ("Policy") applies to all members and visitors of d9d9com. It is incorporated by reference into the d9d9com Terms and Conditions. By registering or continuing to use d9d9com, you confirm that you have read and understood this Policy.
This Policy applies to all personal data collected by d9d9com through its website, account platform, payment interfaces, customer support channels, and any other means through which a person interacts with d9d9com. It covers members (registered account holders), prospective members who browse d9d9com without registering, and individuals who contact d9d9com via email or support chat.
This Policy does not apply to third-party websites or services that may be referenced on d9d9com pages. If you follow a link to an external platform, you are subject to that platform's own privacy practices. d9d9com is not responsible for how external services handle your data.
When you register at d9d9com, we collect information including your full legal name, date of birth, email address, mobile phone number, and residential address. This information is required to create a verified account, comply with Know Your Customer (KYC) obligations, and provide you with personalised account services.
To meet anti-money laundering (AML) and identity verification requirements, d9d9com may request a scanned copy or photograph of a valid Philippine government-issued ID, such as a PhilSys national ID, passport, driver's licence, SSS/GSIS card, or postal ID. In some cases, a selfie or proof of address may also be requested.
d9d9com records transaction data including deposit amounts, withdrawal requests, bonus credits, and account balance history. Payment method identifiers — such as a GCash-registered mobile number, a BDO or BPI account number, or the last four digits of a card — may be stored for withdrawal matching and fraud prevention. d9d9com does not store full card numbers.
When you use d9d9com, we automatically collect technical and behavioural data including your IP address, browser type, device type, operating system, session duration, pages visited, game sessions accessed, and click patterns. This data is used to ensure the platform functions correctly, detect suspicious activity, and improve the d9d9com member experience.
If you contact d9d9com via email, live chat, or support ticket, we store the content of those communications along with your account reference, timestamps, and any resolution notes. This helps us maintain service continuity and respond to repeat queries more efficiently.
From time to time, d9d9com may ask members to complete optional surveys, provide feedback, or participate in promotions. Any information you voluntarily submit through these channels is collected and used as described at the point of collection.
d9d9com collects personal data through the following means:
d9d9com uses personal data only for the purposes described below. We rely on the following lawful bases: performance of a contract with you (your account terms), compliance with legal obligations, legitimate interests in operating a secure and functional platform, and your consent where applicable.
d9d9com retains personal data for as long as it is needed to fulfil the purposes described in this Policy, or as required by applicable law. Below is a general guide to retention periods by data category:
| Data Category | Typical Retention | Reason | Status |
|---|---|---|---|
| Account registration data | Duration of account + 5 years | AML and regulatory compliance | Required |
| KYC / identity documents | 5 years after account closure | Legal obligation (RA 9160 AMLA) | Required |
| Transaction records | 5 years minimum | Financial regulation and audit | Required |
| Support communications | 3 years after resolution | Dispute resolution and quality | Required |
| Usage and analytics data | Up to 24 months | Platform improvement | Minimal |
| Marketing preferences | Until opt-out or account closure | Consent-based | Optional |
After applicable retention periods expire, d9d9com deletes or anonymises personal data in a secure manner.
d9d9com implements technical and organisational security measures proportionate to the sensitivity of the personal data held. These include:
No online platform can guarantee absolute security. If d9d9com becomes aware of a data breach that poses a significant risk to affected members, we will notify the affected parties and the National Privacy Commission (NPC) as required by law and as promptly as circumstances allow.
d9d9com uses cookies — small text files stored on your browser — and similar technologies to make the platform work and to understand how it is being used. Here is a summary of the types of cookies d9d9com may place:
You can manage or delete cookies at any time through your browser's settings. Note that disabling essential cookies will affect how d9d9com functions and may prevent you from logging in.
d9d9com is strictly for adults aged 18 years and above. d9d9com does not knowingly collect or store personal data from anyone under 18. If we become aware that a minor has registered or provided personal data through d9d9com, we will immediately close the account and delete the associated data.
Parents and guardians have a responsibility to ensure that minors in their care cannot access d9d9com through shared devices or by using an adult's account credentials. If you believe a minor has accessed d9d9com through your account or otherwise, please contact support immediately so the situation can be addressed.
Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, d9d9com members have the following rights in relation to their personal data:
You can request a copy of the personal data d9d9com holds about you and information about how it is being used.
If your personal data at d9d9com is inaccurate or outdated, you have the right to request a correction. Update contact details through account settings or contact support.
You may request deletion of personal data d9d9com is no longer legally required to retain. Requests involving data subject to mandatory retention periods may be partially fulfilled.
You can object to processing of your personal data for direct marketing purposes at any time. Once objected, d9d9com will cease that specific use promptly.
Where technically feasible, you may request a copy of your data in a commonly used electronic format that allows transfer to another service provider.
If you believe d9d9com has mishandled your personal data, you may raise a concern directly with us or file a complaint with the National Privacy Commission of the Philippines.
d9d9com may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. The effective date shown at the top of this page will be updated whenever a change is published.
If a change is material — meaning it significantly affects how we collect, use, or share your data — d9d9com will notify you in advance through the platform or to your registered contact address, where permitted. Minor clarifications that do not affect your rights may be made without prior notice.
Continuing to use d9d9com after a Policy update takes effect constitutes your acceptance of the revised Policy. We encourage you to review this page periodically so you are always aware of the current terms under which your data is processed.
If you have questions about this Privacy Policy, want to exercise a privacy right, or wish to raise a concern about how d9d9com handles your personal data, please reach out:
d9d9com will acknowledge privacy-related requests promptly and aim to respond fully within thirty (30) calendar days. For complex requests, we may need additional time and will inform you of the expected timeline.
If you are not satisfied with d9d9com's response to a privacy concern, you may escalate the matter to the National Privacy Commission of the Philippines, which oversees enforcement of the Data Privacy Act.
You have read how d9d9com collects, uses, and protects your personal data. If you are comfortable with these practices and are an eligible adult in the Philippines, you are welcome to create a d9d9com account. Already a member? Log back in to continue your session.